Refund and Returns Policy

At Embroiderydee, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the terms and conditions for returns and refunds.

1. Returns

We accept returns under the following conditions:

Items must be returned within 30 days of purchase.
The item must be unused, in its original condition, and in the original packaging.
Custom or personalized items, including custom embroidery or vector designs, are not eligible for return unless there is a defect or error on our part.

To initiate a return, please contact us at info@embroiderydee.com or call us at +1 (470) 751-5406. Provide your order number and reason for return. Our team will guide you through the process.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days. Shipping charges are non-refundable.

Refunds are not applicable for:

Items returned after the 30-day return period.
Custom or personalized items unless defective or incorrect.

3. Exchanges

We offer exchanges for defective or incorrect items. If you need to exchange an item, please contact us with your order details. Exchanges are subject to stock availability.

4. Non-Returnable Items

Certain items are non-returnable, including:

Custom embroidery designs
Digital downloads
Clearance items

5. Shipping for Returns

Customers are responsible for shipping costs for returns unless the return is due to our error or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance.

6. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

Embroiderydee
Email: info@embroiderydee.com
Phone: +1 (470) 751-5406
Address: 123 Embroidery Lane, Atlanta, GA 30301

We value your business and are committed to ensuring your satisfaction with our products and services.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.